Delivery Station Customer Care Specialist

Amazon Inc.; Boise (ID); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate at a last-mile delivery facility in the United States. You will provide in-station real-time, hands-on support to help customers receive packages on time and connect them with experts for the latest information about their packages.

The role emphasizes empathetic, clear communication, problem solving, and fast, accurate written responses. Expect a full-time schedule, lifting up to 49 pounds, and shifts up to 12 hours in a noisy

Qualifications

• Bachelor's degree or equivalent.
• Excellent written and verbal communication.
• Experience in customer service preferred.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email.
• Empathizing with and prioritizing customer needs.
• Resolving issues and setting appropriate expectations with customers.
• Clearly understanding and responding appropriately to the issues that customers present.
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues.
• Working a flexible Full‑Time (40+ hours per week) schedule.

Skills

Customer service

Communication

Empathy

Problem solving

Written communication

Decision making

Flexibility

Education

Bachelor's degree or equivalent

Job description

Amazon is hiring a Delivery Station Customer Service Associate at a last-mile delivery facility in the United States. You will provide in-station real-time, hands-on support to help customers receive packages on time and connect them with experts for the latest information about their packages.

The role emphasizes empathetic, clear communication, problem solving, and fast, accurate written responses. Expect a full-time schedule, lifting up to 49 pounds, and shifts up to 12 hours in a noisy