Delivery Station Customer Service Specialist — Fast-Paced, 40+hrs

Amazon; Springfield (MO); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Springfield, MO, to enhance the customer experience by providing in-station, real-time support for packages and guidance to customers. You will connect customers with experts for the latest information and ensure a positive outcome through empathetic communication and timely responses.

Based at one of our last‑mile delivery warehouses, you’ll work with warehouse staff, delivery partners, and customers to resolve issues and

Qualifications

• High school diploma or equivalent required.
• Experience in Customer Service.
• Experience working with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time effectively in dynamic environments.
• Experience working with computer and web based tools.

Responsibilities

• Communicate with customers directly in-person, by phone, and email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Respond clearly and concisely to customer issues in writing.
• Make quick, well-judged decisions on behalf of the customer.
• Operate on a full-time schedule (40+ hours/week).

Skills

Customer service experience

Time management

Computer literacy

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Springfield, MO, to enhance the customer experience by providing in-station, real-time support for packages and guidance to customers. You will connect customers with experts for the latest information and ensure a positive outcome through empathetic communication and timely responses.

Based at one of our last‑mile delivery warehouses, you’ll work with warehouse staff, delivery partners, and customers to resolve issues and