Delivery Station Customer Service Pro — Impactful Logistics

Alkymi; Albuquerque (NM); Presencial; USD 39 000 - 54 000; Tempo integral

Resumo da oferta

Amazon is seeking a Delivery Station Customer Service Associate at our Albuquerque, NM location. You will provide in-station, real-time support to ensure on-time deliveries and connect customers with experts for accurate information.

The role focuses on customer happiness beyond fulfillment, with in-person and digital communication and collaboration with warehouse partners. Key responsibilities include handling customer interactions via multiple channels, resolving issues, and maintaining

Qualificações

• High school diploma or equivalent required.
• Experience in Customer Service.
• Experience with computers and Microsoft Office (Outlook, Word, Excel).
• Experience prioritizing and managing time in dynamic environments.
• Bachelor's degree or equivalent.
• Experience understanding performance metrics and KPIs.
• Experience with written and verbal communication and presentation.
• Experience with merchandising/brand ambassador for a nationally recognized consumer brand.

Responsabilidades

• Communicate with customers directly in-person, in addition to communicating via phone and email.
• Empathize with and prioritise customer needs.
• Uphold company values and respecting every customer.
• Resolve issues and set appropriate expectations with customers.
• Clearly understand and respond appropriately to the issues that customers present.
• Consistently compose grammatically correct, concise, and accurate written responses to customer issues.
• Approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Make quick and effective decisions on behalf of the customer.
• Work a flexible Full-Time (40+ hours per week) schedule.

Conhecimentos

Customer Service

Microsoft Office

Time Management

Communication

Formação académica

High school diploma or equivalent

Bachelor's degree or equivalent

Ferramentas

Outlook

Word

Excel

Descrição da oferta de emprego

Amazon is seeking a Delivery Station Customer Service Associate at our Albuquerque, NM location. You will provide in-station, real-time support to ensure on-time deliveries and connect customers with experts for accurate information.

The role focuses on customer happiness beyond fulfillment, with in-person and digital communication and collaboration with warehouse partners. Key responsibilities include handling customer interactions via multiple channels, resolving issues, and maintaining