Delivery Station Customer Experience Pro

Amazon Inc.; Slidell (LA); On-site; USD 53,440,000 - 74,386,000; Full time

Job summary

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate in Slidell, LA. You will provide in-station real-time, hands-on support to ensure customers receive packages on time, and connect customers with experts for the latest information.

Roles include direct customer contact and coordination with warehouse partners to resolve delivery issues. The position requires strong communication, time management, and computer skills.

Qualifications

• High school or equivalent.
• Experience in Customer Service.
• Experience using computers and Microsoft Office tools such as Outlook, Word, Excel and PowerPoint.
• Experience prioritizing and managing time effectively in dynamic environments.

Responsibilities

• Communicating with customers directly in-person, in addition to communicating via phone and email
• Empathizing with and prioritizing customer needs
• Upholding company values and respecting every customer
• Resolving issues and setting appropriate expectations with customers
• Clearly understanding and responding appropriately to the issues that customers present
• Consistently composing grammatically correct, concise, and accurate written responses to customer issues
• Approaching problems logically and with good judgment to ensure the appropriate customer outcome
• Making quick and effective decisions on behalf of the customer
• Working a flexible Full-Time (40+ hours per week) schedule

Skills

Customer service

Time management

Communication

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon.com Services LLC is hiring a Delivery Station Customer Service Associate in Slidell, LA. You will provide in-station real-time, hands-on support to ensure customers receive packages on time, and connect customers with experts for the latest information.

Roles include direct customer contact and coordination with warehouse partners to resolve delivery issues. The position requires strong communication, time management, and computer skills.