Delivery Station Customer Care Specialist | Real-Time Support

Talentify; Slidell (LA); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Slidell, LA, to provide real‑time support in the station and connect customers with experts for accurate package information. You will be based at a last‑mile warehouse, coordinating with delivery partners and customers to resolve issues and ensure on‑time deliveries.

The role requires strong customer service experience, excellent communication, and the ability to manage time in a dynamic environment.

Qualifications

• High school diploma or equivalent.
• Experience in Customer Service.
• Experience with Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Strong written and verbal communication and presentation skills.
• Ability to manage time effectively in dynamic environments.

Responsibilities

• Interact with customers in person, and via phone and email.
• Empathize with customer needs and set expectations.
• Uphold company values and respect every customer.
• Resolve issues and provide clear guidance to customers.
• Communicate clearly to match customer issues with solutions.
• Contribute to working at a fast pace in a last‑mile delivery environment.
• Assist in decision making to achieve positive customer outcomes.
• Maintain a flexible full‑time schedule (40+ hours/week).
• Carry, lift up to 49 pounds; stand and walk during long shifts.

Skills

Customer service experience

Communication skills

Time management

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Slidell, LA, to provide real‑time support in the station and connect customers with experts for accurate package information. You will be based at a last‑mile warehouse, coordinating with delivery partners and customers to resolve issues and ensure on‑time deliveries.

The role requires strong customer service experience, excellent communication, and the ability to manage time in a dynamic environment.