Delivery Station Customer Experience Associate

Amazon Inc.; Sumner (WA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP and Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate at a last‑mile delivery warehouse to support customers in real time. You will interact with warehouse teams, delivery partners, and customers to guide reschedules and resolve delivery issues, ensuring a positive experience.

The role requires 40+ hours per week, strong communication skills, and a customer‑centric mindset. Amazon emphasizes equal opportunity employment and accessible accommodations during the hiring process.

Qualifications

• Bachelor's degree or equivalent.
• Experience understanding performance metrics and using them to drive progress.
• Strong written and verbal communication skills, plus presentation experience.
• Experience working on a merchandising/brand ambassador team for a nationally recognized consumer brand.

Responsibilities

• Communicate with customers directly in-person, by phone, and via email.
• Empathize with and prioritize customer needs.
• Uphold company values and respect every customer.
• Resolve issues and set appropriate expectations with customers.
• Respond to customer inquiries with clear and accurate written responses.
• Make quick, well‑considered decisions to resolve issues.
• Work a flexible full‑time schedule (40+ hours per week).

Skills

Written communication

Verbal communication

Performance metrics understanding

Brand ambassador experience

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate at a last‑mile delivery warehouse to support customers in real time. You will interact with warehouse teams, delivery partners, and customers to guide reschedules and resolve delivery issues, ensuring a positive experience.

The role requires 40+ hours per week, strong communication skills, and a customer‑centric mindset. Amazon emphasizes equal opportunity employment and accessible accommodations during the hiring process.