Delivery Station Customer Care Specialist

Amazon Inc.; Bayonne (NJ); Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in New Jersey to provide in-station, real-time support for customers and coordinate with warehouse teams. You will ensure on-time delivery, assist with rescheduling, and connect customers to experts for accurate package information.

The role emphasizes customer-centric service, adherence to company values, and delivering a great customer experience across all touchpoints from the last-mile delivery network.

Qualifications

• Excellent written and verbal communication skills.
• Experience interpreting performance metrics and KPIs.
• Experience on a merchandising/brand ambassador team for a consumer brand.

Responsibilities

• Directly assist customers in person and via phone/email.
• Empathize with customer needs and set expectations.
• Resolve issues and respond to customer inquiries promptly.
• Uphold Amazon values and respect every customer.
• Work a flexible Full-Time (40+ hours per week) schedule.

Skills

Communication

Metrics awareness

Brand ambassador

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate in New Jersey to provide in-station, real-time support for customers and coordinate with warehouse teams. You will ensure on-time delivery, assist with rescheduling, and connect customers to experts for accurate package information.

The role emphasizes customer-centric service, adherence to company values, and delivering a great customer experience across all touchpoints from the last-mile delivery network.