Delivery Station Customer Care Specialist

Talentify; Phoenix (AZ); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in Phoenix, AZ. You will provide hands-on, in‑station support to ensure on-time deliveries and connect customers with experts for accurate package information. This role emphasizes direct customer interaction, problem solving, and adherence to company values.

The position requires standing for long periods, lifting up to 49 pounds, and working a full‑time schedule. Benefits and relocation details are provided during onboarding.

Qualifications

• Experience in customer service environments.
• Ability to communicate clearly with customers in person, on the phone, and via email.
• Strong written and verbal communication skills.
• Ability to manage time effectively in dynamic settings.
• Familiarity with basic computer and web-based tools.

Responsibilities

• Interact with customers directly in person, by phone, and by email to resolve issues.
• Empathize with customer needs and set clear expectations.
• Uphold company values and respect every customer.
• Identify issues and provide timely, accurate information.
• Write concise, grammatically correct responses to customer inquiries.
• Make quick, well‑informed decisions to achieve positive outcomes.
• Work a flexible Full‑Time schedule (40+ hours/week).
• Lift up to 49 pounds and stand for long periods as required.

Skills

Customer service

Communication

Time management

Written communication

In-person interaction

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is hiring a Delivery Station Customer Service Associate in Phoenix, AZ. You will provide hands-on, in‑station support to ensure on-time deliveries and connect customers with experts for accurate package information. This role emphasizes direct customer interaction, problem solving, and adherence to company values.

The position requires standing for long periods, lifting up to 49 pounds, and working a full‑time schedule. Benefits and relocation details are provided during onboarding.