Delivery Station Customer Care Pro — Full-Time

Amazon; East Norriton Township (Montgomery County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Benefits: EAP, Mental Health Support,

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate based in East Norriton, PA. You will provide in-person and remote support to ensure timely delivery, connect customers with experts, and enhance overall experience within Amazon's last-mile operations.

Responsibilities include empathetic customer interactions, issue resolution, and clear communication across warehouse partners and customers. A strong emphasis on brand representation and service quality is essential.

Qualifications

• Strong written and verbal communication
• Experience understanding performance metrics and KPIs
• Experience on a merchandising/brand ambassador team for a consumer brand

Responsibilities

• Communicate with customers in person, by phone, and by email
• Empathize with customer needs and set expectations
• Resolve issues and provide accurate, concise written responses
• Work a flexible full-time schedule (40+ hours/week)
• Take action to resolve delivery issues and inform delivery partners

Skills

Communication skills

Metrics and KPIs

Brand ambassador experience

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate based in East Norriton, PA. You will provide in-person and remote support to ensure timely delivery, connect customers with experts, and enhance overall experience within Amazon's last-mile operations.

Responsibilities include empathetic customer interactions, issue resolution, and clear communication across warehouse partners and customers. A strong emphasis on brand representation and service quality is essential.