In-Station Logistics Customer Advocate

Amazon; Philadelphia (Philadelphia County); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is seeking a Delivery Station Customer Service Associate in Philadelphia, PA. You will provide in-person, on-site support to customers and coordinate with warehouse teams to ensure on-time deliveries.

The role emphasizes empathy, clear communication, and quick problem solving to uphold customer trust. You will work a full-time schedule, lifting up to 49 pounds, and performing duties in a dynamic warehouse environment.

Qualifications

• Bachelor's degree or equivalent required.
• Experience measuring performance metrics against KPIs.
• Experience with written and verbal communication and presentations.
• Experience on merchandising/brand ambassador teams.

Responsibilities

• Communicate with customers in-person, by phone, and email to resolve issues.
• Empathize with customer needs and set accurate expectations.
• Coordinate with warehouse teams to resolve delivery issues and reschedule when needed.
• Provide clear, concise written responses and guidance to customers.
• Stand for long shifts and assist with lifting up to 49 pounds.

Skills

Customer service

Written & verbal communication

Empathy

Problem solving

Education

Bachelor's degree or equivalent

Job description

Amazon is seeking a Delivery Station Customer Service Associate in Philadelphia, PA. You will provide in-person, on-site support to customers and coordinate with warehouse teams to ensure on-time deliveries.

The role emphasizes empathy, clear communication, and quick problem solving to uphold customer trust. You will work a full-time schedule, lifting up to 49 pounds, and performing duties in a dynamic warehouse environment.