Delivery Station Customer Care Pro

Amazon; Round Rock (TX); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon is hiring for a Delivery Station Customer Service Associate in Round Rock, Texas. You will provide in-station real-time, hands-on support to ensure on-time deliveries and connect customers with experts for accurate package information.

You will interact with warehouse teams, delivery partners and customers to resolve issues and improve the customer experience. The role emphasizes empathy, clear communication, and quick decision-making to maintain high service levels.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Experience using computers and Microsoft Office (Outlook, Word, Excel).
• Ability to prioritize and manage time effectively in dynamic environments.
• Familiarity with multiple web browsers, databases and instant messaging tools.

Responsibilities

• Interacting with customers in-person, as well as by phone and email.
• Empathizing with and prioritizing customer needs.
• Upholding company values and respecting every customer.
• Resolving issues and setting appropriate expectations with customers.
• Responding clearly to issues with concise, grammatically correct writing.
• Approaching problems with good judgment to ensure the right outcome.
• Making quick, effective decisions on behalf of the customer.
• Working a flexible Full-Time (40+ hours per week) schedule.

Education

High school or equivalent

Bachelor's degree or equivalent

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Amazon is hiring for a Delivery Station Customer Service Associate in Round Rock, Texas. You will provide in-station real-time, hands-on support to ensure on-time deliveries and connect customers with experts for accurate package information.

You will interact with warehouse teams, delivery partners and customers to resolve issues and improve the customer experience. The role emphasizes empathy, clear communication, and quick decision-making to maintain high service levels.