Delivery Station Customer Care Specialist

Amazon; Houston (TX); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate (DSL) in Houston, TX. You will provide real-time, in-station support to ensure on-time delivery and connect customers with experts for accurate information.

The role requires empathy, clear communication, and the ability to handle issues while working a full-time 40+ hour schedule at our last-mile warehouse. Training and benefits include EAP and health resources.

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics and measuring progress against KPIs.
• Strong written and verbal communication skills.
• Experience with merchandising/brand ambassador roles is a plus.

Responsibilities

• Communicate with customers in-person, by phone, and by email.
• Empathize with customer needs and manage expectations.
• Resolve issues and provide accurate information to customers.

Skills

Empathy

Communication

Attention to detail

Time management

Education

Bachelor's degree or equivalent

Job description

Amazon is hiring a Delivery Station Customer Service Associate (DSL) in Houston, TX. You will provide real-time, in-station support to ensure on-time delivery and connect customers with experts for accurate information.

The role requires empathy, clear communication, and the ability to handle issues while working a full-time 40+ hour schedule at our last-mile warehouse. Training and benefits include EAP and health resources.