Delivery Station Customer Advocate (Full-Time)

Amazon; Austin (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

EAP

Mental Health Support

Medical Advice Line

401(k) matching

Job summary

Amazon seeks a Delivery Station Customer Service Associate based at one of our last-mile delivery warehouses in Austin, TX. You will handle direct customer contact, via in-person, phone, and email, while upholding Amazon values and ensuring accurate, timely responses to issues.

You will learn our logistics network, work with warehouse teams and delivery partners to resolve delivery problems, and provide top-notch service in a dynamic, fast-paced environment.

Qualifications

• Experience in customer service environments.
• Proficient with computers and basic software tools.
• Ability to prioritize and manage time in dynamic settings.
• Familiarity with multiple web browsers and basic data searching.

Responsibilities

• Communicate with customers in person, by phone and email.
• Empathize with customer needs and set clear expectations.
• Uphold company values and show respect to customers.
• Resolve issues efficiently and provide accurate written responses.
• Respond to customer issues with logical, well-judged actions.
• Draft concise written replies to customer inquiries.
• Make quick, effective decisions to achieve positive customer outcomes.
• Maintain a flexible Full-Time (40+ hours per week) schedule.

Skills

Customer Service

Communication

Time Management

MS Office

Problem Solving

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Microsoft Office

Outlook

Excel

Word

Job description

Amazon seeks a Delivery Station Customer Service Associate based at one of our last-mile delivery warehouses in Austin, TX. You will handle direct customer contact, via in-person, phone, and email, while upholding Amazon values and ensuring accurate, timely responses to issues.

You will learn our logistics network, work with warehouse teams and delivery partners to resolve delivery problems, and provide top-notch service in a dynamic, fast-paced environment.