Delivery & Scheduling Support Specialist

FIDELITONE; Elizabethton (TN); On-site; USD 22,000 - 26,000; Full time

Job summary

FIDELITONE in Elizabethton, TN, is seeking a CX Support Representative 1 to ensure customer satisfaction through timely, accurate service via phone, Skype, and email. The role involves handling delivery-related inquiries, scheduling, and order maintenance.

The candidate should possess strong typing, MS Office proficiency, and excellent communication skills, with a detail-oriented, positive attitude and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service/call center experience preferred.
• Experience with warehouse management systems is helpful.

Responsibilities

• Receive incoming phone calls regarding delivery services and field inquiries (billing, service, scheduling).
• Place outbound calls to provide delivery times or set appointments per script.
• Communicate effectively with customers to maintain positive relationships.

Skills

Typing

MS Office

Detail-oriented

Communication skills

Education

High school diploma

Tools

Warehouse management systems

Job description

FIDELITONE in Elizabethton, TN, is seeking a CX Support Representative 1 to ensure customer satisfaction through timely, accurate service via phone, Skype, and email. The role involves handling delivery-related inquiries, scheduling, and order maintenance.

The candidate should possess strong typing, MS Office proficiency, and excellent communication skills, with a detail-oriented, positive attitude and the ability to work in a fast-paced environment.