Sales Support Specialist: Deliver On-Time Orders

Power & Tel; Piperton (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Power & Tel is seeking an entry-level Sales Support role in Tennessee to assist Account Managers with customer needs and order handling. The position involves entering orders, quotes, and tracking information, plus responding to support cases and coordinating with AR for invoicing issues.

The role emphasizes accuracy, strong computer skills, and effective communication within a team-oriented environment. On-site work in Piperton, TN is expected.

Qualifications

• High school diploma required.
• Strong general computer skills and basic software literacy.
• Attention to detail and effective communication are essential.

Responsibilities

• Supports Account Managers with customer needs.
• Enters customer orders and quotes, as needed.
• Works OTD (On Time Delivery) Exceptions assigned to Sales Support.
• Works Open Order Reports, internal and/or external, as needed.
• Processes Customer Support cases.
• Prepares and assigns cases to quality for corrective action and/or analysis.
• Prepares and submits Rebate Set-Up Requests.
• Prepares and submits Item Set-Up Requests.
• Works with AR to reconcile outstanding invoices, as appropriate for select accounts.
• Proactively communicates with suppliers to obtain ship dates and tracking information.

Skills

Excel

Word

General Computer Skills

Organizational skills

Problem-Solving

Mathematical aptitude

Attention to Detail

Communication

Independent Work

Team Collaboration

Education

High School Diploma

Job description

Power & Tel is seeking an entry-level Sales Support role in Tennessee to assist Account Managers with customer needs and order handling. The position involves entering orders, quotes, and tracking information, plus responding to support cases and coordinating with AR for invoicing issues.

The role emphasizes accuracy, strong computer skills, and effective communication within a team-oriented environment. On-site work in Piperton, TN is expected.