Dispatch & Customer Service Specialist

C--; Tennessee; On-site; USD 32,000 - 52,000; Full time

Job summary

C-- is seeking a customer-oriented service representative to join our team in Tennessee. This role focuses on helping customers, resolving issues, and ensuring a great delivery experience for our partners in the field.

As a CSR, you will listen actively, communicate clearly, and build lasting relationships, while meeting call goals and documenting interactions in our systems. The ideal candidate has 3 years of experience, is bilingual English/Spanish preferred, and can multi-task in a fast-paced

Qualifications

• 3 years of customer service experience preferred.
• Strong phone communication and listening skills.
• Excellent communication and presentation abilities.
• Proficient with email, Excel and G Suite.
• Bilingual English/Spanish preferred.
• High school diploma or GED required.

Responsibilities

• Manage large amounts of incoming calls
• Identify and assess customers’ needs to exceed satisfaction
• Take the extra mile to engage customers and clients
• Provide accurate information using the right methods/tools
• Build sustainable relationships and trust with customers and clients through open and interactive communication
• Meet personal/customer service team call goals
• Handle customer complaints, provide appropriate solutions and follow up to ensure resolution
• Document customer interactions
• Follow company procedures, guidelines, and policies
• Daily reports and communication via email

Skills

Customer service

Communication

Phone skills

Multitasking

Bilingual (English/Spanish) preferred

Education

High school diploma or GED

Tools

Microsoft Excel

G Suite

Email

Job description

C-- is seeking a customer-oriented service representative to join our team in Tennessee. This role focuses on helping customers, resolving issues, and ensuring a great delivery experience for our partners in the field.

As a CSR, you will listen actively, communicate clearly, and build lasting relationships, while meeting call goals and documenting interactions in our systems. The ideal candidate has 3 years of experience, is bilingual English/Spanish preferred, and can multi-task in a fast-paced