Warehouse Office Specialist: Customer & Order Support

FIDELITONE; Charlotte (NC); On-site; USD 32,000 - 37,000; Full time

Job summary

FIDELITONE is hiring a Warehouse Office Generalist in Charlotte, NC. You will handle customer inquiries by phone and email, perform order research and data entry, and support daily delivery scheduling. The role requires strong MS Office skills, attention to detail, and clear communication.

You will also assist with returns, light reporting in Excel, and input billing information in the company system. Flexibility with shifts is expected in this fast-paced environment.

Qualifications

• Typing speed of 25–30 WPM is required.
• Proficiency with MS Word, Excel, and Outlook; basic internet skills helpful.
• Ideal candidate is detail-oriented with excellent communication.
• Willingness to work in a fast-paced environment and be flexible with shifts.

Responsibilities

• Respond to calls and emails in a friendly, professional manner.
• Maintain positive customer relationships through effective communication.
• Handle order research and data entry tasks (eta, shortages, damages, cancellations, delivery issues).
• Process orders and input billing information accurately.
• Assist customers with returns and light Excel reporting.
• Schedule and plan daily operations to support safe, efficient deliveries.

Skills

Typing speed 25-30 WPM

MS Office proficiency

Customer service

Detail-oriented

Communication skills

Tools

AS400/ASW

Job description

FIDELITONE is hiring a Warehouse Office Generalist in Charlotte, NC. You will handle customer inquiries by phone and email, perform order research and data entry, and support daily delivery scheduling. The role requires strong MS Office skills, attention to detail, and clear communication.

You will also assist with returns, light reporting in Excel, and input billing information in the company system. Flexibility with shifts is expected in this fast-paced environment.