Customer Experience Specialist: Scheduling & Support

Artisan Design Group, LLC; Nashville (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Paid Holidays and Time Off

401(k) Plan with company matching

Job summary

Artisan Design Group, LLC in Nashville, TN seeks a Customer Service Representative to support our homebuilders and property management clients. You will resolve issues, ensure high service standards, and partner with field inspectors and homeowners to maintain satisfaction.

The role emphasizes accurate communication, timely scheduling of repairs and inspections, and strong data entry in UFactory and RFMS, contributing to our quality workmanship and client relationships.

Qualifications

• Excellent customer service skills.
• Strong computer skills (Outlook and phone experience is a plus).
• Strong written and verbal communication skills.
• Proven organizational skills in working with customers and team members.
• Exceptional attention to detail, both in verbal and written forms.
• Ability to multitask and manage multiple priorities.
• Self-motivated, results oriented, and accountable.
• High school graduate or some College.
• General computer knowledge.

Responsibilities

• Interact with customers, field inspectors, and homeowners.
• Manage emails and phone calls.
• Schedule repairs and inspections as needed.
• Resolving customer service issues (Scheduling Appointments).
• Data entry (UFactory and RFMS).
• Daily email and phone communication with customers, field inspectors and homeowners.
• General administrative tasks, team support, and solving service issues.

Job description

Artisan Design Group, LLC in Nashville, TN seeks a Customer Service Representative to support our homebuilders and property management clients. You will resolve issues, ensure high service standards, and partner with field inspectors and homeowners to maintain satisfaction.

The role emphasizes accurate communication, timely scheduling of repairs and inspections, and strong data entry in UFactory and RFMS, contributing to our quality workmanship and client relationships.