Customer Service Representative

FIDELITONE; Elizabethton (TN); On-site; USD 22,000 - 26,000; Full time

Job summary

FIDELITONE in Elizabethton, TN, is seeking a CX Support Representative 1 to ensure customer satisfaction through timely, accurate service via phone, Skype, and email. The role involves handling delivery-related inquiries, scheduling, and order maintenance.

The candidate should possess strong typing, MS Office proficiency, and excellent communication skills, with a detail-oriented, positive attitude and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service/call center experience preferred.
• Experience with warehouse management systems is helpful.

Responsibilities

• Receive incoming phone calls regarding delivery services and field inquiries (billing, service, scheduling).
• Place outbound calls to provide delivery times or set appointments per script.
• Communicate effectively with customers to maintain positive relationships.

Skills

Typing

MS Office

Detail-oriented

Communication skills

Education

High school diploma

Tools

Warehouse management systems

Job description

Description

The CX Support Representative 1 ensures customer satisfaction by providing timely, efficient, accurate, and friendly service via telephone, Skype and email systems.

Department: Customer Service

Location: Elizabethton, TN

Compensation: $17.25 / hour

ESSENTIAL FUNCTIONS

• Receive incoming phone calls from clients and customers regarding delivery services; will be required to field inquiries in a number of areas such as billing issues, service issues, and scheduling issues.
• Place outbound calls, following a script, to provide delivery times or set delivery appointments.
• Communicates effectively with customers to maintain positive relationships.
• Requires problem solving skills, while working within company provided guidelines.
• Handles order research and maintenance (eta's, damages, cancel requests, delivery issues, scheduling issues, etc.).
• Processes Orders, updating internal specialized database as well as client systems.
• Assists customers with scheduling, rescheduling delivery orders and return orders.
• Conducts delivery surveys as required from the client.
• Performs other related duties as assigned.

Required Skills

• Typing skills are required. Computer proficiency with MS Office (Excel, Outlook and Word) and the internet are required. Ideal candidate will be highly detail-oriented, possess a positive attitude, and have excellent communication skills.
• Must be willing to work in a challenging, fast-paced environment.
• Must be flexible to work a different shift when necessary.

Required Experience

• High school diploma or equivalent.
• Previous customer service/call center and (or) data entry experience preferred.
• Experience with warehouse management systems is helpful.