Delivery Recovery & VIP Customer Care Agent

Ashley Furniture Industries; East Point (GA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Extended health benefits

Employee discounts

Life/Disability Insurance

401K

Paid Time Off

Job summary

A major home furnishings manufacturer is seeking a Local Customer Care Agent. This role supports delivery recovery and customer communication, serving as the main point of contact for problematic deliveries. Candidates should have strong problem-solving skills and experience in customer service. The position offers comprehensive benefits including health insurance, employee discounts, and paid time off. Flexibility in work hours is required, as shifts may vary from Tuesday to Saturday.

Qualifications

• 1-2 years' experience in fast-paced environments, bilingual preferred.
• Excellent phone etiquette, patience, and professionalism.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Support delivery recovery and customer communication.
• Handle hot delivery recoveries and resolve delivery issues.
• Deliver multi-channel support across various platforms.

Skills

Customer service

Problem-solving

Bilingual

Communication

Tools

Microsoft Office

CRM systems

Job description

A major home furnishings manufacturer is seeking a Local Customer Care Agent. This role supports delivery recovery and customer communication, serving as the main point of contact for problematic deliveries. Candidates should have strong problem-solving skills and experience in customer service. The position offers comprehensive benefits including health insurance, employee discounts, and paid time off. Flexibility in work hours is required, as shifts may vary from Tuesday to Saturday.