Delivery Recovery Specialist: VIP & Multi-Channel Support

Ashley Furniture Industries; Albuquerque (NM); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee Discount from 10% – 30%

Life/Disability Insurance

401K

Paid Time Off

Job summary

Ashley Furniture Industries in Albuquerque, NM is seeking a Customer Care Agent to manage customer communication and support delivery recovery. The role is crucial to ensure high-quality support for our deliveries and customer experience.

Responsibilities include real-time issue resolution, coordinating with various centers, and maintaining proactive customer communication. Candidates should have strong problem-solving skills, at least 1-2 years in fast-paced environments, and be legally authorized to work in the US.

Benefits include health insurance, employee discounts, and 401K. Starting pay is hourly at $16.50, with additional shift differentials.

Qualifications

• 1-2 years' experience in fast-paced environments, bilingual preferred.
• Legally authorized to work in the US.
• Excellent phone etiquette and a customer-focused mindset.

Responsibilities

• Handle hot delivery recoveries by identifying and addressing immediate challenges.
• Provide elevated service for VIP customers and handle escalated delivery issues.
• Serve as the critical link between retail stores and customers.

Skills

Problem-solving skills

Phone etiquette

Attention to detail

Customer service

Tools

Microsoft Office

CRM systems

Job description

Ashley Furniture Industries in Albuquerque, NM is seeking a Customer Care Agent to manage customer communication and support delivery recovery. The role is crucial to ensure high-quality support for our deliveries and customer experience.

Responsibilities include real-time issue resolution, coordinating with various centers, and maintaining proactive customer communication. Candidates should have strong problem-solving skills, at least 1-2 years in fast-paced environments, and be legally authorized to work in the US.

Benefits include health insurance, employee discounts, and 401K. Starting pay is hourly at $16.50, with additional shift differentials.