Delivery Recovery & VIP Support Specialist

Ashley Furniture Industries; Bryant (AR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Extended health and dental benefits

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

A leading home furnishings manufacturer is seeking a Local Customer Care Agent in Bryant, Arkansas. This role is essential for managing delivery issues and customer communication within the Fulfillment Centers. Candidates should have 1-2 years of experience in fast-paced environments, with strong problem-solving skills and the ability to handle complex delivery cases. Benefits include health, dental, and vision insurance, a 401K plan, and other perks. Join a diverse team focused on exceptional service and operational excellence.

Qualifications

• 1-2 years' experience in fast-paced environments.
• Legally authorized to work in the US.
• Excellent phone etiquette and customer-focused mindset.
• Experience with chat, phone, and email support.

Responsibilities

• Handle hot delivery recoveries and monitor recovery issues.
• Provide white-glove service for VIP customers.
• Coordinate with RFCs for timely resolutions.
• Document processes accurately while adhering to SOPs.
• Maintain proactive communication with customers.

Skills

Problem-solving skills

Bilingual preferred

Patience and professionalism

Attention to detail

Teamwork

Tools

Microsoft Office

CRM systems

Job description

A leading home furnishings manufacturer is seeking a Local Customer Care Agent in Bryant, Arkansas. This role is essential for managing delivery issues and customer communication within the Fulfillment Centers. Candidates should have 1-2 years of experience in fast-paced environments, with strong problem-solving skills and the ability to handle complex delivery cases. Benefits include health, dental, and vision insurance, a 401K plan, and other perks. Join a diverse team focused on exceptional service and operational excellence.