Delivery Recovery Specialist (VIP Support)

Ashley Furniture Industries; Phoenix (AZ); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount

Life and disability insurance

401(k) plan

Paid time off

Job summary

A major home furnishings company in Phoenix is seeking a Customer Care Agent to manage delivery recoveries and customer issues. In this role, you will address challenges on delivery routes, ensure timely resolution of issues, and provide high-level service for VIP customers. Candidates should have experience in customer service, strong communication, and problem-solving skills. The position offers various health benefits and a supportive work environment focused on teamwork.

Qualifications

• Legally authorized to work in the U.S.
• At least 18 years old.
• 1–2 years of experience in fast‑paced environments.

Responsibilities

• Handle hot delivery recoveries by identifying and addressing delivery challenges.
• Provide elevated service for VIP customers and complex orders.
• Serve as the link between retail stores and customers, addressing issues.

Skills

Communication skills

Problem-solving skills

Attention to detail

Customer service experience

Tools

Microsoft Office

CRM systems

Package AI

Salesforce

Storis

Job description

A major home furnishings company in Phoenix is seeking a Customer Care Agent to manage delivery recoveries and customer issues. In this role, you will address challenges on delivery routes, ensure timely resolution of issues, and provide high-level service for VIP customers. Candidates should have experience in customer service, strong communication, and problem-solving skills. The position offers various health benefits and a supportive work environment focused on teamwork.