VIP Delivery Care and Recovery Specialist

Ashley Furniture Industries; Springfield (MO); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Extended health benefits

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries is seeking a Local Customer Care Agent in Springfield, Missouri. This role is essential for managing delivery recoveries and customer communication, ensuring high service levels for VIP customers. Responsibilities include coordinating deliveries, resolving challenges in real-time, and maintaining customer confidence.

The ideal candidate will possess strong problem-solving skills, excellent phone etiquette, and thrive in a team environment. A range of benefits, including health insurance and a 401K plan, are provided.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1-2 years' experience in fast-paced environments.

Responsibilities

• Handle hot delivery recoveries by solving delivery challenges.
• Monitor recoveries in real-time to resolve delivery delays.
• Provide support for VIP customers and handle escalations.

Skills

Excellent phone etiquette

Problem-solving skills

Attention to detail

Bilingual preferred

Experience in fast-paced environments

Tools

Microsoft Office

CRM systems

Job description

Ashley Furniture Industries is seeking a Local Customer Care Agent in Springfield, Missouri. This role is essential for managing delivery recoveries and customer communication, ensuring high service levels for VIP customers. Responsibilities include coordinating deliveries, resolving challenges in real-time, and maintaining customer confidence.

The ideal candidate will possess strong problem-solving skills, excellent phone etiquette, and thrive in a team environment. A range of benefits, including health insurance and a 401K plan, are provided.