Delivery Recovery & VIP Support Specialist

Ashley Furniture Industries; Spanaway (WA); On-site; USD 19,468 - 27,727; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Employee Discount from 10% – 30%

401K

Job summary

A leading home furnishings company in Spanaway, WA is seeking a Local Customer Care Agent to support customer communications and delivery recovery efforts. In this role, you'll handle escalated delivery issues, manage complex cases, and ensure proactive communication with customers. The ideal candidate has strong problem-solving skills and previous experience in fast-paced environments. This position offers an hourly rate of $17.13 and a range of benefits, including health and dental insurance and a 401K plan.

Qualifications

• Legally authorized to work in the US
• At least 18 years old
• 1-2 years experience in fast-paced environments
• Strong problem-solving skills and attention to detail
• Ability to work flexible hours, including weekends

Responsibilities

• Handle hot delivery recoveries and resolve immediate challenges.
• Provide elevated service for VIP customers and coordinate effectively.
• Deliver multi-channel support across customer chat and voice.
• Restore customer confidence by addressing unresolved issues.

Skills

Problem-solving skills

Excellent phone etiquette

Attention to detail

Bilingual (preferred)

Customer-focused mindset

Tools

Microsoft Office

CRM systems

Package AI

Storis

Salesforce

Job description

A leading home furnishings company in Spanaway, WA is seeking a Local Customer Care Agent to support customer communications and delivery recovery efforts. In this role, you'll handle escalated delivery issues, manage complex cases, and ensure proactive communication with customers. The ideal candidate has strong problem-solving skills and previous experience in fast-paced environments. This position offers an hourly rate of $17.13 and a range of benefits, including health and dental insurance and a 401K plan.