Delivery Recovery Specialist: VIP & Multi-Channel Support

Ashley Furniture Industries; Warren (MI); On-site; USD 18,752 - 26,708; Full time

Benefits offered by this job

Extended health, dental, and vision benefits

Employee Discount (10% – 30%)

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries is seeking a Customer Care Agent in Warren, Michigan. This role is pivotal to the delivery recovery process, ensuring effective customer communication across multiple channels.

The ideal candidate will have experience in customer service, problem-solving skills, and be able to thrive in a team environment. Perks include health benefits, a 401K, and employee discounts. Pay ranges from $16.50 per hour, with additional shift differentials.

Qualifications

• 1-2 years' experience in fast-paced environments, preferably in customer care.
• Legally authorized to work in the US.
• Strong phone etiquette and customer-focused mindset.

Responsibilities

• Handle hot delivery recoveries identifying immediate challenges.
• Coordinate with Fulfillment Centers for timely recovery deliveries.
• Provide elevated service for VIP customers and handle escalated issues.

Skills

Customer support experience

Problem-solving skills

Bilingual (preferred)

Attention to detail

Tools

CRM systems

Microsoft Office

Job description

Ashley Furniture Industries is seeking a Customer Care Agent in Warren, Michigan. This role is pivotal to the delivery recovery process, ensuring effective customer communication across multiple channels.

The ideal candidate will have experience in customer service, problem-solving skills, and be able to thrive in a team environment. Perks include health benefits, a 401K, and employee discounts. Pay ranges from $16.50 per hour, with additional shift differentials.