Delivery Care Specialist: VIP & Recovery Support

Ashley Furniture Industries; Bowling Green (OH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount

Life/Disability insurance

401K

Paid time off

Job summary

Ashley Furniture Industries in Bowling Green, Ohio is seeking a Local Customer Care Agent. This role supports delivery recovery and manages customer communication across Fulfillment Centers, ensuring exceptional service in a fast-paced environment.

Candidates must have strong problem-solving skills, be legally authorized to work in the US, and have at least 1-2 years of experience. Benefits include health insurance, employee discounts, and a 401K plan.

Qualifications

• Legally authorized to work in the US.
• At least 18 years old.
• 1-2 years' experience in fast-paced environments.
• Excellent phone etiquette.
• Experience with chat, phone, and email support.

Responsibilities

• Handle hot delivery recoveries by addressing challenges on the delivery route.
• Provide elevated service for VIP customers.
• Deliver multi-channel support across various communication platforms.
• Serve as the critical link between retail stores and customers.
• Resolve delivery issues proactively.

Skills

Bilingual

Problem-solving skills

Attention to detail

Customer service

Tools

Microsoft Office

CRM systems

Job description

Ashley Furniture Industries in Bowling Green, Ohio is seeking a Local Customer Care Agent. This role supports delivery recovery and manages customer communication across Fulfillment Centers, ensuring exceptional service in a fast-paced environment.

Candidates must have strong problem-solving skills, be legally authorized to work in the US, and have at least 1-2 years of experience. Benefits include health insurance, employee discounts, and a 401K plan.