Delivery Recovery Specialist: VIP & Multi-Channel Support

Ashley Furniture Industries; Harlingen (TX); On-site; USD 18,752 - 26,708; Part time

Benefits offered by this job

Extended health, dental benefits, and vision insurance

Employee Discount from 10% – 30%

401K

Paid Time Off

Job summary

Ashley Furniture Industries in Harlingen, Texas, is hiring a Customer Care Agent to manage delivery recoveries and customer communications. You will coordinate with fulfillment centers, resolve issues, and ensure exceptional service for all delivery situations.

The ideal candidate will have experience in fast-paced environments and demonstrate problem-solving skills. The position offers flexible working hours, health benefits, and an employee discount.

Qualifications

• 1-2 years' experience in fast-paced environments, bilingual preferred.
• Excellent phone etiquette and customer-focused mindset.
• Strong problem-solving skills with attention to detail.

Responsibilities

• Manage customer recovery and communication for deliveries.
• Provide escalation support for VIP customers.
• Deliver multi-channel support across various platforms.

Skills

Customer service

Problem-solving

Bilingual communication

Attention to detail

Tools

Microsoft Office

CRM Systems

Package AI

Salesforce

Job description

Ashley Furniture Industries in Harlingen, Texas, is hiring a Customer Care Agent to manage delivery recoveries and customer communications. You will coordinate with fulfillment centers, resolve issues, and ensure exceptional service for all delivery situations.

The ideal candidate will have experience in fast-paced environments and demonstrate problem-solving skills. The position offers flexible working hours, health benefits, and an employee discount.