Delivery Recovery & VIP Support Specialist

Ashley Furniture Industries; Smyrna (TN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health, dental benefits, and vision insurance

Employee Discount from 10% – 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries in Smyrna, Tennessee is seeking a Local Customer Care Agent to support delivery and customer communication. The role involves managing delivery recovery, ensuring customer satisfaction, and providing high-quality service through various channels.

Ideal candidates will have strong problem-solving skills and experience in fast-paced environments. Benefits include health and dental insurance, a 401K plan, and paid time off.

Qualifications

• 1-2 years' experience in fast-paced environments.
• Legally authorized to work in the US.
• At least 18 years old.
• Maintain reliable attendance.

Responsibilities

• Handle hot delivery recoveries and resolve delivery issues.
• Provide elevated service for VIP customers and complex orders.
• Deliver multi-channel support across various mediums.
• Serve as the link between retail stores and customers.

Skills

Problem-solving skills

Customer-focused mindset

Excellent phone etiquette

Bilingual

Attention to detail

Tools

Microsoft Office

CRM systems

Job description

Ashley Furniture Industries in Smyrna, Tennessee is seeking a Local Customer Care Agent to support delivery and customer communication. The role involves managing delivery recovery, ensuring customer satisfaction, and providing high-quality service through various channels.

Ideal candidates will have strong problem-solving skills and experience in fast-paced environments. Benefits include health and dental insurance, a 401K plan, and paid time off.