Delivery Recovery & VIP Care Specialist

Ashley Furniture Industries; Colton (CA); On-site; USD 19,207 - 27,355; Full time

Benefits offered by this job

Extended health benefits

Employee Discount from 10% - 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries is seeking a Local Customer Care Agent in Colton, California, to support delivery recovery and customer communication across Fulfillment Centers. This role involves managing complex delivery issues and providing exceptional service to VIP customers. Candidates should have 1-2 years of experience in fast-paced settings, strong problem-solving skills, and familiarity with customer support channels. The position offers competitive hourly pay of $16.90 and a range of health benefits including dental and vision insurance.

Qualifications

• 1-2 years' experience in fast-paced environments; bilingual preferred.
• Excellent phone etiquette, while expressing patience and professionalism.
• Strong problem-solving skills and attention to detail.

Responsibilities

• Handle hot delivery recoveries by identifying and addressing challenges.
• Monitor active recoveries in real-time to ensure timely resolution.
• Provide elevated service for VIP customers and complex orders.

Skills

Customer communication

Problem-solving

Phone etiquette

Bilingual (preferred)

Tools

Microsoft Office

CRM systems

Job description

Ashley Furniture Industries is seeking a Local Customer Care Agent in Colton, California, to support delivery recovery and customer communication across Fulfillment Centers. This role involves managing complex delivery issues and providing exceptional service to VIP customers. Candidates should have 1-2 years of experience in fast-paced settings, strong problem-solving skills, and familiarity with customer support channels. The position offers competitive hourly pay of $16.90 and a range of health benefits including dental and vision insurance.