Delivery Hub: Customer Support Specialist

Amazon Inc.; Mills River (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon.com Services LLC in Mills River, NC is hiring a Delivery Station Customer Service Associate to provide hands-on in-station support and ensure on-time deliveries. You will connect customers with experts for up-to-date package information and help resolve issues to improve customer satisfaction.

The role emphasizes calm problem solving, clear written communication, and a willingness to work a full-time schedule in a fast-paced environment at a last-mile facility.

Qualifications

• Bachelor's degree or equivalent.
• Experience with performance metrics and KPIs.
• Strong written and verbal communication and presentation.

Responsibilities

• Communicating with customers in person, by phone, and by email.
• Empathizing with and prioritizing customer needs.
• Resolving issues and setting realistic expectations.
• Providing clear written responses to customer inquiries.
• Working a full-time schedule (40+ hours per week).

Skills

Written and verbal communication

Performance metrics understanding

Brand ambassador experience

Education

Bachelor's degree or equivalent

Job description

Amazon.com Services LLC in Mills River, NC is hiring a Delivery Station Customer Service Associate to provide hands-on in-station support and ensure on-time deliveries. You will connect customers with experts for up-to-date package information and help resolve issues to improve customer satisfaction.

The role emphasizes calm problem solving, clear written communication, and a willingness to work a full-time schedule in a fast-paced environment at a last-mile facility.