In-Station Delivery Support Specialist

Amazon; Mills River (NC); On-site; USD 26,000 - 36,000; Full time

Job summary

Amazon is hiring a Delivery Station Customer Service Associate in Mills River, NC. You will provide in-station, real-time support to ensure on-time deliveries, connecting customers with experts for updates.

Expect direct customer interactions, empathy, and clear communication to uphold Amazon's service standards. You will work a full-time schedule at a last-mile delivery warehouse, collaborating with warehouse teams, delivery partners, and customers.

Qualifications

• High school diploma or equivalent.
• Experience in customer service.
• Proficient with computers and MS Office (Outlook, Word, Excel).
• Able to manage time effectively in dynamic settings.
• Familiar with multiple web browsers and basic databases.

Responsibilities

• Communicate with customers in-person, by phone, and email.
• Empathize with customer needs and set clear expectations.
• Resolve issues promptly to ensure positive outcomes.
• Provide accurate, concise written responses to inquiries.
• Stand, walk, and lift up to 49 pounds as needed.

Skills

High school diploma

Experience in Customer Service

MS Office proficiency

Time management in dynamic env

Web browser familiarity

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Amazon is hiring a Delivery Station Customer Service Associate in Mills River, NC. You will provide in-station, real-time support to ensure on-time deliveries, connecting customers with experts for updates.

Expect direct customer interactions, empathy, and clear communication to uphold Amazon's service standards. You will work a full-time schedule at a last-mile delivery warehouse, collaborating with warehouse teams, delivery partners, and customers.