Delinquent Accounts Collections Specialist

Farmers Home Furniture; Georgia; On-site; USD 32,000 - 52,000; Full time

Job summary

Farmers Home Furniture in Georgia is seeking a Collections Assistant responsible for locating, notifying, and securing payments from customers with delinquent accounts. This role requires strong communication, attention to detail, and reliable cash handling as you support both collections activities and in-store customer service.

You will text or call customers, document all interactions, post payments, and prepare paperwork for potential legal action when necessary.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.
• Combination of training, experience and education acceptable.

Responsibilities

• Sends text messages, mails form letters and late charge notices to encourage payment.
• Confers with customers by text or phone to determine reasons for overdue payments.
• Documents all correspondence and attempts to collect on accounts.
• Receives payments and posts to customer accounts.
• Maintains cash drawer in secure condition when not attended.
• Travels to customers' homes to collect payments as needed.
• Prepares paperwork for potential legal action against severely delinquent accounts.
• Logs daily, weekly, and monthly activity.
• Operates basic office equipment and CRM systems as required.
• Assists customers on the sales floor and supports store goals.

Skills

Payment collections

Office procedures

Driver's license

Education

High School Diploma or GED

Job description

Farmers Home Furniture in Georgia is seeking a Collections Assistant responsible for locating, notifying, and securing payments from customers with delinquent accounts. This role requires strong communication, attention to detail, and reliable cash handling as you support both collections activities and in-store customer service.

You will text or call customers, document all interactions, post payments, and prepare paperwork for potential legal action when necessary.