Collections Specialist - Delinquent Accounts

Farmers Home Furniture; Rome (GA); On-site; USD 35,000 - 52,000; Full time

Job summary

Farmers Home Furniture seeks a collections assistant to locate, notify, and secure payments from customers with delinquent accounts. You will contact customers by text or phone, review terms, and document all interactions while posting received payments.

You will travel to customer locations as needed for collections, assist with repossessions when approved, and prepare legal action paperwork for severely delinquent accounts.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.
• Experience with collecting delinquent accounts or related finance processes is a plus.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late‑paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

Skills

Payment collection

Customer service

Data entry

CRM system

Verbal communication

Education

High School Diploma or GED

Tools

PQA system

Cash drawer management

Job description

Farmers Home Furniture seeks a collections assistant to locate, notify, and secure payments from customers with delinquent accounts. You will contact customers by text or phone, review terms, and document all interactions while posting received payments.

You will travel to customer locations as needed for collections, assist with repossessions when approved, and prepare legal action paperwork for severely delinquent accounts.