Delinquent Accounts Collections Specialist

Farmers Home Furniture; Athens (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

Farmers Home Furniture is seeking a delinquency collections specialist responsible for locating, notifying, and securing payments from customers with overdue accounts. The job involves text messaging, letters, and phone calls to discuss terms, reviewing contracts, and documenting all communications.

Responsibilities include receiving payments, posting to accounts, traveling to customers’ homes when needed, assisting with repossessions with approval, preparing paperwork for potential legal

Qualifications

• High School Diploma or GED; six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Locate, notify, and secure payments from customers with delinquent accounts.
• Sends text messages, mails letters and/or late charge notices to encourage payment.
• Confers with customers by text or telephone to discuss overdue payments and review terms.
• Document all correspondence and attempted correspondence with customers.
• Receive payments and post amounts paid to customer accounts.
• Travel to customers’ homes as required to collect on late payments and assist with repossessions with approval.
• Prepare paperwork prior to legal action for severely delinquent accounts.
• Initiate credit investigations by telephone under the direction of the Credit Manager.
• Log details of work activities daily, weekly, and monthly.
• Assist customers on the sales floor and update CRM as assigned by management.

Skills

Payment collections

Customer service

Communication skills

Data entry

Education

High School Diploma or GED

Tools

PQA

CRM

Job description

Farmers Home Furniture is seeking a delinquency collections specialist responsible for locating, notifying, and securing payments from customers with overdue accounts. The job involves text messaging, letters, and phone calls to discuss terms, reviewing contracts, and documenting all communications.

Responsibilities include receiving payments, posting to accounts, traveling to customers’ homes when needed, assisting with repossessions with approval, preparing paperwork for potential legal