Delinquent Accounts Collections Specialist

Farmers Home Furniture; Hudson (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Farmers Home Furniture is seeking a Collections Specialist to locate, notify, and secure payment from delinquent accounts. This role requires strong communication, data entry, and cash handling skills to support store operations.

The successful candidate will work with customers by text or phone, document all correspondence, post payments to accounts, and escalate when necessary, including preparation for potential legal actions as directed by management.

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position. Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Responsible for maintaining and balancing their assigned cash drawer ensuring that the drawer is locked and the key removed when the drawer is left unattended.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
• Operates a personal computer, printer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management to include participation in the sales floor rotation, greeting customers, demonstrating products, completing sales write ups, and updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

Skills

Communication

Verbal aptitude

Math skills

Data entry

Attention to detail

Education

High School Diploma or GED

Tools

CRM

PQA

Cash register / POS

Job description

Farmers Home Furniture is seeking a Collections Specialist to locate, notify, and secure payment from delinquent accounts. This role requires strong communication, data entry, and cash handling skills to support store operations.

The successful candidate will work with customers by text or phone, document all correspondence, post payments to accounts, and escalate when necessary, including preparation for potential legal actions as directed by management.