Delinquency & Collections Specialist

Farmers Home Furniture; Douglasville (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Farmers Home Furniture is seeking a Collections/Accounts Associate to locate, notify, and secure payments from customers with delinquent accounts. You will text or call customers, review terms, document communications, and post payments.

The role includes handling cash drawers, traveling to customers’ homes when needed, and preparing paperwork for potential legal action. Responsibilities extend to initiating credit investigations, logging activities, and assisting customers on the sales floor

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to patient’s account or customer’s account.
• Maintains and balances cash drawer and ensures security when unattended.
• Travels to customers’ homes to collect late payments and assists with repossessions upon approval.
• Prepares paperwork prior to legal action against severely delinquent customers.
• Initiates credit investigations by telephone under direction of Credit Manager.
• Logs details of work activities daily, weekly, and monthly.
• Logs customer service requests into PQA and schedules merchandise repairs for customers.
• Assist customers on the sales floor as assigned by management, including greeting customers, demonstrating products, completing sales write ups, and updating CRM.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by Store Manager.
• Complies with Store Operations Customer Service Counter and Telephone Standards.
• Upholds and promotes our HOME values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit.

Skills

Data Utilization

Human Interaction

Equipment Utilization

Verbal Aptitude

Mathematical Aptitude

Functional Reasoning

Situational Reasoning

Education

High School Diploma or GED

Job description

Farmers Home Furniture is seeking a Collections/Accounts Associate to locate, notify, and secure payments from customers with delinquent accounts. You will text or call customers, review terms, document communications, and post payments.

The role includes handling cash drawers, traveling to customers’ homes when needed, and preparing paperwork for potential legal action. Responsibilities extend to initiating credit investigations, logging activities, and assisting customers on the sales floor