Delinquency Solutions Specialist

Redstone Federal Credit Union; Huntsville (AL); On-site; USD 42,000 - 56,000; Full time

Job summary

Redstone Federal Credit Union in Huntsville, AL is seeking a collections professional to reduce delinquencies and arrange payment plans. You will work with members to assess financial situations and protect credit union assets, using research and reason to determine suitable arrangements.

The role requires 2 years of collections experience, a high school diploma or GED, and strong customer service skills. The position is full-time and on-site in a financial services environment.

Qualifications

• High School Diploma or GED required.
• 2 years of collections experience required.
• Experience in lending or member service may be considered.

Responsibilities

• Performs collections on delinquent accounts via calls, correspondence and follow-ups.
• Reviews accounts and develops payment arrangements and potential recommendations for charge-offs or foreclosures.
• Documents work and maintains accurate records in departmental systems.
• Builds payment plans to protect assets and reduce delinquencies.
• Interacts with members and other departments to resolve issues and provide information.

Skills

Customer service

Communication

Data entry

Time management

Professionalism

Education

High School Diploma or GED

Job description

Redstone Federal Credit Union in Huntsville, AL is seeking a collections professional to reduce delinquencies and arrange payment plans. You will work with members to assess financial situations and protect credit union assets, using research and reason to determine suitable arrangements.

The role requires 2 years of collections experience, a high school diploma or GED, and strong customer service skills. The position is full-time and on-site in a financial services environment.