Delinquency Solutions Specialist

Family Trust Federal Credit Union; Rock Hill (SC); On-site; USD 38,000 - 52,000; Full time

Job summary

Family Trust Center in Rock Hill, SC is seeking a Collections Specialist to protect the credit union's assets by managing delinquent loan accounts and guiding the collection of past-due payments while delivering excellent member service. This role requires clear communication, careful record-keeping, and a commitment to privacy and security.

You will review account notes and payment history, negotiate repayment plans, document actions, and apply payments accurately while complying with

Qualifications

• Up to six months of similar or related experience.
• High School diploma or GED.
• Strong interpersonal, communication, and relationship-management skills.

Responsibilities

• Contact delinquent members to negotiate repayment arrangements and monitor commitments.
• Review account notes, payment history, collateral status and other data before actions.
• Document all actions and transactions; apply payments accurately and promptly.
• Ensure compliance with laws, regulations and credit union policies.

Skills

Communication

Negotiation

Problem-solving

Confidentiality

Team player

Education

High School diploma or GED

Tools

Payment processing software

Record-keeping systems

Job description

Family Trust Center in Rock Hill, SC is seeking a Collections Specialist to protect the credit union's assets by managing delinquent loan accounts and guiding the collection of past-due payments while delivering excellent member service. This role requires clear communication, careful record-keeping, and a commitment to privacy and security.

You will review account notes and payment history, negotiate repayment plans, document actions, and apply payments accurately while complying with