Delinquency Collections & Process Specialist

Regions Financial Corporation; Hoover (AL); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Financial Corporation in Hoover, AL is seeking a Default Solutions Processing Specialist responsible for resolving delinquency status of past due customer accounts, either in-house or via third parties. The role focuses on minimizing losses while ensuring accurate documentation.

The position requires a high school diploma or GED and at least two years related experience. Proficiency in Excel and Word, strong customer service, and attention to detail are essential.

Qualifications

• Must have a high school diploma or GED.
• Ability to interpret and ensure compliance with applicable rules.
• Ability to work in a fast-paced environment.
• Detail oriented.
• Proficient in Excel and Word.
• Strong customer service skills.
• Strong organizational skills.

Responsibilities

• Resolve delinquency status with customers or outside agencies while limiting losses
• Collect delinquent payments
• Ensure accurate handling of files and paperwork
• Contact outside parties to clarify documentation
• Ensure compliance with risk programs, rules, and cybersecurity practices; support improvements
• Assist colleagues with procedures and policy questions
• Contribute to complex projects with oversight from seniors

Skills

Compliance interpretation

Fast-paced environment

Detail oriented

Microsoft Excel

Microsoft Word

Customer service

Organization skills

Education

High School Diploma or GED

Job description

Regions Financial Corporation in Hoover, AL is seeking a Default Solutions Processing Specialist responsible for resolving delinquency status of past due customer accounts, either in-house or via third parties. The role focuses on minimizing losses while ensuring accurate documentation.

The position requires a high school diploma or GED and at least two years related experience. Proficiency in Excel and Word, strong customer service, and attention to detail are essential.