Delinquency Recovery Specialist

America's First Federal Credit Union; Ivanhoe (AL); On-site; USD 32,000 - 46,000; Full time

Job summary

America's First Federal Credit Union in Birmingham, AL seeks a Collections professional to preserve assets by managing delinquent loan accounts and collecting payments. The role requires contacting customers, analyzing financials, and coordinating extension options and workout plans.

The candidate should have 1–3 years of similar experience, a high school diploma or GED, and strong communication and organizational skills.

Qualifications

• High school education or GED is required.
• 1–3 years of similar or related experience.
• Excellent communication skills with discretion and tact.
• Good organizational skills and decision-making ability.

Responsibilities

• Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance.
• Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable.
• Assists members and credit union employees with their telephone requests; answers questions about delinquent accounts within authority.
• Ensures records are maintained and required reports are prepared on all collection activity.
• Performs clerical duties to support the Collection Department, including research, file maintenance, payments postings, and liaison with member, credit union, and collateral protection insurer.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Performs other job-related duties as assigned.

Skills

Communication skills

Organizational skills

Decision making

Conflict resolution

Discretion

Education

High school education or GED

Job description

America's First Federal Credit Union in Birmingham, AL seeks a Collections professional to preserve assets by managing delinquent loan accounts and collecting payments. The role requires contacting customers, analyzing financials, and coordinating extension options and workout plans.

The candidate should have 1–3 years of similar experience, a high school diploma or GED, and strong communication and organizational skills.