Delinquency Resolution Specialist

Rave Financial; Beaumont (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Team-oriented environment

Job summary

Rave Financial is seeking a Collections Associate to recover delinquent loans and negative accounts while serving as the first point of contact for the department. You will communicate with members, negotiate settlements, and maintain precise records in alignment with credit union policies.

The role requires a high school diploma or GED, with 1–12 months of related experience. Strong communication, detail orientation, and teamwork are essential in a fast-paced environment.

Qualifications

• Understanding of regulations; knowledge of payables/receivables is helpful.
• Excellent listening and communication abilities.
• Strong attention to detail; well organized and goal oriented.
• Critical thinking, decision making, and learning skills are essential.
• Above-average listening, communication and negotiating skills.
• Ability to prioritize, meet deadlines and manage multiple tasks.
• Proficient with related computer software and office equipment.
• Professional appearance and attitude.
• Strong mathematical skills.
• Team player who aligns with credit union values.

Responsibilities

• Collect on delinquent loans, negative accounts, and returned checks.
• Serve as the first point of contact for Collections.
• Communicate and negotiate with members to resolve account issues.
• Maintain accurate records and adhere to policies and regulations.
• Support collection efforts while protecting the credit union's assets.

Skills

Regulations knowledge

Listening skills

Communication abilities

Attention to detail

Critical thinking

Negotiation skills

Time management

Computer skills

Professionalism

Teamwork

Education

High school diploma/GED

Job description

Rave Financial is seeking a Collections Associate to recover delinquent loans and negative accounts while serving as the first point of contact for the department. You will communicate with members, negotiate settlements, and maintain precise records in alignment with credit union policies.

The role requires a high school diploma or GED, with 1–12 months of related experience. Strong communication, detail orientation, and teamwork are essential in a fast-paced environment.