Delinquency Resolution Specialist

Farmers Home Furniture; Albertville (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

A retail furniture company in Albertville, Alabama is seeking a Collections Specialist to manage customer accounts and secure payments from delinquent accounts. This role involves contacting customers via text and phone, documenting interactions, and assisting with payment collections both in the store and at customers' homes. Candidates should have a high school diploma and experience in payment collections or general office procedures. Bilingual applicants are preferred. Competitive pay and an engaging work environment await the right candidate.

Qualifications

• Six months experience in payment collections or general office procedures.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Locate, notify, and secure payments from customers with delinquent accounts.
• Send text messages and letters to encourage payment.
• Document all correspondence with customers regarding accounts.
• Receive payments and post them to customer accounts.
• Travel to customer homes for collections and assist with repossessions.

Skills

Bilingual in English and Spanish

Customer communication

Data analysis

Education

High School Diploma or GED

Job description

A retail furniture company in Albertville, Alabama is seeking a Collections Specialist to manage customer accounts and secure payments from delinquent accounts. This role involves contacting customers via text and phone, documenting interactions, and assisting with payment collections both in the store and at customers' homes. Candidates should have a high school diploma and experience in payment collections or general office procedures. Bilingual applicants are preferred. Competitive pay and an engaging work environment await the right candidate.