Delinquency Resolution Specialist (Call Center)

U.S. Bank; Billings (MT); On-site; USD 28,000 - 29,000; Full time

Job summary

U.S. Bank is seeking a motivated Collections Associate to recover delinquent accounts by reviewing documentation, contacting customers by phone or mail, and arranging repayment plans. This role focuses on minimizing loss while providing respectful, compliant service.

Starting January 11, 2027, training for four weeks, schedule includes Monday-Saturday with shifts covering central time; candidate should have a high school diploma and 2–3 years in collections or customer service.

Qualifications

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.
• Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws.
• Strong customer service/relations skills.
• Ability to identify and resolve exceptions and to organize and interpret information.
• Good verbal and written communication skills.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.

Skills

Customer service experience

Verbal communication

Written communication

Attention to detail

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a motivated Collections Associate to recover delinquent accounts by reviewing documentation, contacting customers by phone or mail, and arranging repayment plans. This role focuses on minimizing loss while providing respectful, compliant service.

Starting January 11, 2027, training for four weeks, schedule includes Monday-Saturday with shifts covering central time; candidate should have a high school diploma and 2–3 years in collections or customer service.