Delinquency Collections Specialist

U.S. Bank; Knoxville (TN); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation and holidays

401(k) plan

Job summary

U.S. Bank is seeking an entry to mid-level Collections Specialist to help customers and businesses resolve delinquent accounts. You will review documentation, contact borrowers by phone or mail, and arrange repayment plans to minimize losses for the bank.

The role requires 2–3 years of collections or customer service experience and knowledge of debt collection laws. Schedule includes a Monday–Saturday pattern with daytime hours in Central Time, starting January 11th, 2027.

Qualifications

• Two to three years of experience in collections and/or customer service activities.
• Knowledge of loan collection policies and procedures, fair debt collection practices, and related laws.
• Strong customer service/relations skills and ability to interpret information.
• Excellent verbal and written communication abilities.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers by telephone and/or written correspondence, and arranging repayment schedules.

Skills

Debt collection laws

Customer service

Problem solving

Communication skills

Job description

U.S. Bank is seeking an entry to mid-level Collections Specialist to help customers and businesses resolve delinquent accounts. You will review documentation, contact borrowers by phone or mail, and arrange repayment plans to minimize losses for the bank.

The role requires 2–3 years of collections or customer service experience and knowledge of debt collection laws. Schedule includes a Monday–Saturday pattern with daytime hours in Central Time, starting January 11th, 2027.