Call Center Collections Specialist

U.S. Bank; Wilmington (DE); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid vacation

Holiday pay

Adoption assistance

Job summary

U.S. Bank is seeking a Collections Associate to help customers and businesses optimize financial decisions. The role collects payments on delinquent accounts, reviews documentation, and coordinates repayment plans to minimize losses.

Start date is January 11th, 2027, with a 4-week training and a schedule that includes Monday through Saturday. You will join a team that values service and compliance. The position requires 2–3 years of collections or customer service experience and a high school

Qualifications

• High school diploma or equivalent.
• Two to three years of collections and/or customer service experience.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers by telephone and/or written correspondence, and arranging repayment schedules to minimize loss.

Skills

Loan collections policies andProcedur

Customer service relations

Exceptional communication

Information interpretation

Job description

U.S. Bank is seeking a Collections Associate to help customers and businesses optimize financial decisions. The role collects payments on delinquent accounts, reviews documentation, and coordinates repayment plans to minimize losses.

Start date is January 11th, 2027, with a 4-week training and a schedule that includes Monday through Saturday. You will join a team that values service and compliance. The position requires 2–3 years of collections or customer service experience and a high school