Debt Resolution Specialist - Call Center

U.S. Bank; Denver (CO); On-site; USD 28,000 - 29,000; Full time

Job summary

U.S. Bank is seeking a Collections Associate to work on delinquent accounts, contacting customers by phone or written correspondence to review documents and arrange repayment schedules. This role emphasizes accuracy, compliance, and customer service while aiming to minimize losses.

The position requires handling sensitive information, adhering to debt collection regulations, and coordinating with customers to establish feasible repayment plans in a timely manner.

Qualifications

• High school diploma or equivalent.
• Two to three years of experience in collections and/or customer service activities.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.
• Communicate with customers to collect on delinquent accounts while maintaining compliance with policies and procedures.
• Coordinate repayment plans with customers to recover outstanding balances and minimize risk for the company.

Skills

Customer service

Telephone outreach

Communication skills

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Collections Associate to work on delinquent accounts, contacting customers by phone or written correspondence to review documents and arrange repayment schedules. This role emphasizes accuracy, compliance, and customer service while aiming to minimize losses.

The position requires handling sensitive information, adhering to debt collection regulations, and coordinating with customers to establish feasible repayment plans in a timely manner.