Delinquency Resolution Specialist

U.S. Bank; Salt Lake City (UT); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement plan

Paid vacation

Paid holidays

Adoption assistance

Paid Sick Leave

Job summary

U.S. Bank is seeking a collector to recover payments on delinquent accounts. The role involves reviewing documentation, contacting customers by phone or mail, and arranging repayment plans to minimize losses.

Training and scheduling are aligned to central time, with a start date of January 11, 2027. The position requires a high school diploma or equivalent and 2–3 years of collections or customer service experience, plus solid communication skills.

Qualifications

• High school diploma or equivalent.
• Two to three years of experience in collections or customer service.
• Ability to identify and resolve exceptions and to organize and interpret information.

Responsibilities

• Collects payment on delinquent accounts by reviewing documentation, contacting customers/clients by telephone and/or written correspondence and arranging repayment schedules in order to minimize loss to the organization.
• Maintains appropriate documentation and complies with applicable laws and policies.
• Collaborates with teams to ensure accurate account handling and customer communication.

Skills

Debt collection policies

Fair debt collection laws

Customer service skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a collector to recover payments on delinquent accounts. The role involves reviewing documentation, contacting customers by phone or mail, and arranging repayment plans to minimize losses.

Training and scheduling are aligned to central time, with a start date of January 11, 2027. The position requires a high school diploma or equivalent and 2–3 years of collections or customer service experience, plus solid communication skills.