Delinquency Collections Specialist

U.S. Bank; Portland (ME); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Holiday pay

Adoption assistance

Job summary

U.S. Bank is seeking a Collections Associate to collect on delinquent accounts, review documentation, and contact customers by phone or mail to arrange repayment plans.

The role supports minimizing losses and requires knowledge of debt collection practices, strong communication, and the ability to resolve exceptions. The position offers full-time hours with a Monday–Saturday schedule and a 4-week training period in Central Time.

Qualifications

• Two to three years of experience in collections and/or customer service activities.
• Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws.
• Strong customer service/relations skills.
• Ability to identify and resolve exceptions and to organize and interpret information.
• Good verbal and written communication skills.

Responsibilities

• Collects payment on assigned delinquent accounts by reviewing documentation and contacting customers by telephone and/or written correspondence.
• Arrange repayment schedules to minimize loss to the organization.
• Maintain accurate records of contact and payment arrangements.
• Adhere to applicable debt collection laws and internal policies.

Skills

Collections experience

Customer service

Communication skills

Policy knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Collections Associate to collect on delinquent accounts, review documentation, and contact customers by phone or mail to arrange repayment plans.

The role supports minimizing losses and requires knowledge of debt collection practices, strong communication, and the ability to resolve exceptions. The position offers full-time hours with a Monday–Saturday schedule and a 4-week training period in Central Time.