Delinquency Resolution Specialist

ICCU; Tucson (AZ); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Generous paid time off

11 paid holidays

401(k) match and pension

Tuition reimbursement

Employee assistance program

Employee wellness program

Life and disability insurance

Awesome culture

Business discounts

Job summary

ICCU is seeking a Collections Associate to manage delinquent loan accounts, handle payment arrangements, and pursue compliant collection activities in a fast-paced credit union environment.

You will contact members, support incoming and outgoing calls, and document activities while ensuring adherence to regulatory requirements. Strong communication and confidentiality are essential for success in this role.

Qualifications

• Bachelor's degree preferred.
• 1–2 years collection or risk management experience preferred.
• Good written and verbal communication skills.
• Ability to maintain confidentiality of member records.

Responsibilities

• Contact members by telephone, letter, email, or in person for payment arrangements.
• Support inbound and outbound collection calls.
• Update applications and interview past due members.
• Skip trace members.
• Make recommendations regarding potential loan modifications.
• Review delinquency reports and CPI insurance.
• Identify and analyze risk of delinquent accounts to reduce loss.
• Review and recommend loss mitigation options for hardship.
• Verify account research and error corrections.
• Advise members with financial problems.
• Negotiate and implement payment plans.
• Evaluate and recommend accounts for repossession and/or charge off.
• Review Consumer Credit Counseling Service accounts and prepare for charge off.
• Answer questions regarding bankruptcy, deceased, home help, borrower assistance and repossession.
• Work early to mid-stage consumer delinquent loans.
• Document collection process accurately.
• Other support duties as assigned.

Skills

Communication skills

Typing

Confidentiality

Conflict resolution

Education

Bachelor's degree

Job description

ICCU is seeking a Collections Associate to manage delinquent loan accounts, handle payment arrangements, and pursue compliant collection activities in a fast-paced credit union environment.

You will contact members, support incoming and outgoing calls, and document activities while ensuring adherence to regulatory requirements. Strong communication and confidentiality are essential for success in this role.